12 STR properties built and operated across Nashville + Orlando
1,000+ Guest stays supported with a high-touch operating model
4.8 Average guest rating across portfolio operations
8 Housekeeping team members trained with SOPs and workflow standards
-50% Turnover time reduction through SOPs and operational process design
EN / ES Bilingual customer support and operator communication
Role Fit

Where Maria can contribute quickly

Maria is strongest in roles where customer outcomes depend on operational clarity, adoption, and coordination across teams. She is especially well-positioned for hospitality-tech companies serving hotels, STR operators, and travel/hospitality operations teams.

Implementation Specialist Onboarding Specialist Customer Support Customer Experience Associate Customer Success Operations Support Hospitality Tech Bilingual EN/ES
Why This Matters

Operator proximity translates to better implementation

Maria has lived the day-to-day realities that many hospitality software teams try to abstract: guest expectations, turnover timing, vendor handoffs, maintenance surprises, platform limitations, and the cost of switching between tools.

That experience helps her communicate with customers credibly, identify workflow friction quickly, and support product adoption in practical terms instead of generic training scripts.

Current Build

AI workflow demos as proof artifacts

Maria is building small operator-first AI workflow demos (Guesty + Breezeway + Claude concepts) to demonstrate implementation thinking: workflow mapping, triggers, exceptions, and hospitality ROI framing.

These demos are not a substitute for software engineering. They are proof of operator thinking, adoption empathy, and implementation logic.

Demo Walkthrough

90-second Loom walkthrough (placeholder block)

Add Loom Link Here

Suggested demo: "Dashboard switching in Guesty + Breezeway and the operator workflow I would automate first."

Use this section for a Loom embed, or replace it with a thumbnail image that links to Loom. Keep it under 2 minutes and focus on one workflow, one pain point, and one outcome.

Once a Loom is recorded, this should become the main proof artifact linked in outreach messages and LinkedIn Featured.

Mini Case Studies

Representative outcomes

  • Turnover Operations: Created SOPs and trained an 8-person team, reducing turnover time by 50% and improving consistency.
  • Portfolio Growth: Scaled from 0 to 12 properties in 24 months while maintaining strong guest ratings.
  • Listing Performance: Produced photo/video listing content and optimization work that improved click-through performance.
  • Ops Cost Control: Reduced operating costs through checklists, vendor renegotiation, and process standardization.
Availability

Open to interviews

  • Location: Nashville, TN
  • Work style: Remote-friendly; open to local hybrid/on-site roles
  • Focus: Hospitality tech implementation, support, CX, and operations
  • Languages: English and Spanish (fluent)

Looking for someone who understands the operator side?

Maria can help bridge the gap between hospitality software and the teams using it every day.